Privacy Policy

Effective January 1, 2012 (last updated March 1, 2016)

This privacy policy applies to the sites and apps where it appears

This policy describes how we treat personal information on the websites where it appears. This includes https://www.papajohnsquebec.ca. It also applies to our sites and mobile apps. By interacting with us on our sites and platforms, you agree to the terms of this policy.

We collect information from and about you

We collect contact details

For example, we may collect your name and street address if you register on our site. We may also collect your telephone number or email address.

We collect payment data

For example, we collect your credit card number if you make a purchase.

We collect information you submit or post

We collect information that you post in a public area on our site. We also collect information when you contact us.

We collect demographic data

We may collect information such as your gender and age. We may also collect your postal code. We may collect this information when you contact us or participate in a promotion.

We collect other information

If you use our website, we may collect information about your mobile device, operating system or web browser you are using. We may look at which site you came from, or which site you visit when you leave us. If you use our mobile app, we may collect your GPS location. We might look at how often you use the app and where you downloaded it.

We collect information in different ways

We collect information directly from you

For example, if you register with us, sign up for our emails, or participate in a promotion. We also collect information if you contact us. We collect information if you place orders through our websites or mobile apps.

We collect information about you passively

We use tracking tools such as browser cookies and web beacons. To learn more about these tools and how to control them, click here. We collect information about users over time when you use this website. We may ask third parties to collect personal information in this way. We also collect information from our mobile apps.

We collect information about you from third parties

For example, our business partners may provide us with information about you. Social media platforms may also provide us with information about you.

We combine information

For example, we may combine information we collect offline with information we collect online. Or we may combine information we obtain from a third party with information we already have.

We use information as disclosed and described here

We use the information to respond to your requests or questions

For example, we may use your information to respond to your customer reviews. We may use your information to communicate with you about your orders or rewards.

We use information to improve our products and services

We may use your information to improve our website and products. We may use your information to personalize your experience with us.

We use information for security purposes

We may use information to protect our business, our customers and our websites.

We use information for marketing purposes

For example, we may provide you with information about new products, restaurants in your area and special offers. We may also use your information to send you announcements about products and offers. We may notify you about new features or updates. These may include third-party offers or products that we think you might find interesting. We may also use relayed notifications on our mobile apps.

We use the information to communicate with you about your account or our relationship

We may communicate with you about your account or your comments. We may also communicate with you about this policy or the terms of use of our website.

We use information as permitted by law or as we may inform you.

We may share this information with third parties

We will share information with third parties who provide services on our behalf

For example, we share information with suppliers who send emails for us. We may also share information with companies that operate our websites or manage our promotions.

We will share information with third parties for marketing purposes

For example, we share information with third parties, such as affiliates and franchisees, for marketing purposes.

We will share information with our business partners

For example, we will share information with third parties who co-sponsor a promotion. These partners may send you information about events and products by mail or email.

We will share information if we believe we must do so to comply with the law or to protect ourselves.

For example, we will share information to respond to a court order or subpoena. We may share it at the request of a government agency, investigative agency or law enforcement agency. We may share information when we investigate potential fraud.

We may share information with any successor to all or part of our business

For example, if part of our business was sold, we may provide our customer list as part of this transaction.

We may share information for other reasons that we may describe to you

You have certain choices about how we use your personal information

You can opt out of receiving our marketing emails and/or text messages

To stop receiving promotional emails or text messages from us, log into your account and change your settings or follow the instructions in any promotional message you receive from us. Even if you choose not to receive marketing messages, we will still send you transactional messages. This includes answers to your questions.

You can control cookies and tracking tools

To learn how to manage how we – and our vendors – use cookies and other tracking tools, please click here.

You can control the tools on your mobile devices

For example, you can turn off the GPS locator or notifications relayed to your phone.

Your California Privacy Rights

If you are a California resident, you have the right to ask us once a year whether we have shared personal information with third parties for their direct marketing purposes. To make a request, please email us at the following address: privacy@papajohns.com, or write to us at the address given below. Indicate in your letter that you are a California resident making a Shine the Light inquiry.

Consumer Services Team

Attention: Privacy Officer
P.O. Box 99900
Louisville, Kentucky 40269-0900

These sites and apps are not intended for children

Our sites and apps are intended for adults. We do not knowingly collect personal information from children under 13 without the permission of a parent or guardian. If you are a parent or legal guardian and believe that your child under 13 has given us information, you may send us an email. You can also write to us at the address given at the end of this policy. Please check the “COPPA Information Request / Demande d’information COPPA” box. Parents, you can learn more about how to protect children's privacy online here.

We use standard security measures

The Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to exercise caution when using the Internet. This includes not sharing your passwords.

We retain personal information for as long as necessary or relevant to the practices described in this policy. We also store data required by law.

We store information both inside and outside the United States

The information we maintain may be stored inside or outside the United States. If you live outside of the United States, you understand and agree that we may transfer your information to the United States. This site is subject to United States laws, which may not provide the same level of protection as those in your country.

We may create links to other sites or apps or offer third-party services on our platforms that we do not control.

If you click on a third-party link, you will be taken to platforms that we do not control. This policy does not apply to the privacy practices of these platforms. Read the privacy policies of other companies carefully. We are not responsible for these third parties.

Our site may also offer content from third parties that contain their own cookies or tracking technologies. To find out more, click here. We do not control the use of these technologies.

Do not hesitate to contact us if you have any further questions

If you have any questions about this policy or would like to correct or update your personal information, please email us at the following address: privacy@papajohns.com.

You can also write or call us at:
Papa John’s International, Inc.
P.O. Box 99900
Louisville, Kentucky 40269-0900
1-877-547-PAPA (7272)

About our listings

We use common tracking technologies

We collect personal information about users over time and across different websites when you use this website or service. We also have third parties who collect personal information in this way. To do this, we use several common tracking tools. Our suppliers can also use these tools. These may include browser cookies. We may also use web beacons, pixel cookies and similar technologies.

We use tracking technologies for various reasons

We use tracking tools to:

• distinguish new customers from old ones.
• keep your password if you are registered on our site.
• improve our website.
• serve you with interest-based advertising or targeted advertising (see below for more information on interest-based advertising).
• observe your browsing behaviors and activities over time across multiple websites or other platforms.
• better understand the interests of our customers and visitors to our website.

We do interest-based advertising

We and our partners display interest-based advertising using information collected about you over time across multiple websites or other platforms. This can include apps.

Interest-based advertising or “online behavioral advertising” includes ads that are served to you after you leave our website and encourage you to return. It also includes ads that we consider relevant based on your shopping habits or online activities. These ads may appear on websites or apps. They can also be sent by email. We may serve these ads, or third parties may serve ads. These may be our products or products from other companies.

How do we collect relevant information about you for the purposes of interest-based advertising?

To decide what is relevant to you, we use information you make available to us when you interact with us, our affiliates and other third parties. We collect this information using the tracking tools described above. For example, we or our partners may examine your purchases or browsing habits. We may review these activities on our platforms or on external platforms.

We work with third parties who help us collect this information. These third parties may link your name or email address to other information they collect. These could be past purchases made offline or online. This may in some cases include online usage information.

You can control the tracking tools

Your browser may give you the ability to control cookies. How you do this depends on the type of witness. Some browsers may be configured to reject browser cookies. To control instant cookies, which we may use from time to time on certain websites, you can go to here. For what? Because instant cookies cannot be controlled by your browser settings.

Our Do Not Track Policy: Some websites have “do not track” features that allow you to tell a website not to track you. These characteristics are not uniform. We do not currently respond to these signals.

If you block cookies, some features of our sites may not work. If you block or refuse cookies, the tracking described here will not stop entirely.

The options you select are browser and device specific.

You can opt out of online behavioral advertising

The Online Behavioral Advertising Self-Regulatory Program provides consumers with the opportunity to opt out of having their online behavior recorded and used for advertising purposes. To opt out of having your online behavior collected for advertising purposes, click here. The choices you make are both browser and device specific.